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Learn how to get great reviews on your
AirBnb or Vacation rental now!


Looking to become a Superhost for your Vacation Rental or AirBnb? We are here to help!


Getting this?

“This place is terrible!”

But want this?

“This place rocks!”

What items do you need to create a 5-star experience for your guest?  See our FREE checklist we designed for each room!

So where did these checklist come from?  We started by analyzing the reviews that guest leave on popular vacation rental sites.

So what are the top 3 items travelers comment about?

Broken or Non-working items

Over 13% of the reviews mention broken or non-working items, regardless of the star rating they end up giving the property. It could be a relative small of item such as a fan not working or a larger items like the heater in a pool that is broken. Regardless if is something is broken you will probably see it in your reviews. If your goal is to become a Superhost if something is broken you are better off taking it out of the rental than leaving it there if you can’t replace or fix it.

Customer Service

The second most mentioned item is customer service. Over 13% of the reviews that were analyzed contained negative comments concerning either the host, property manager, poor communication, and/or poor instructions. A large number of the negative comments would have easily been avoided as a host by improving customer service.


Many might guess that cleanliness would be the top complaint in vacation rental reviews; however, cleanliness comes in third in our analysis at 10%. This is an obvious thing to keep an eye on if you want to be a Superhost.


Still want more information? Check out our helpful blog post!